RETURNS POLICY

Returns & Refunds Policy – Gummy Berry Juice South Africa

Overview
For hygiene, safety and product integrity reasons, we do not accept any returns on our products. All items sold on this website are sealed consumables (vitamins, supplements and weight-loss products). Once products leave our facility we cannot take them back into stock.

No Returns / No Refunds

No returns accepted on opened products.

No returns accepted on sealed or unopened products.

No exchanges.

No refunds.

All sales are final.

Damaged, Leaking or Incorrect Items (7-day reporting)
If your parcel arrives damaged, leaking, broken, or you received an incorrect item, please contact us within 7 days of delivery and we will replace the item. To request a replacement, email: [email protected] and include:

Your full name

Your order number

Photos showing the damage or the incorrect product

We will arrange a replacement for items that arrive damaged or incorrect. Replacements are limited to the same product ordered and are subject to stock availability.

How we process claims

1. Email us at [email protected] within 7 days of delivery with photos and your order number.

2. Our support team will review the evidence and advise whether a replacement is approved.

3. If approved, we will arrange a replacement shipment at no extra cost.

Legal & hygiene note

Because our products are consumables, we cannot accept returns for hygiene and safety reasons. This policy helps protect customers from potential contamination and ensures product integrity.